FAQ


WHAT IS YOUR PAYMENT POLICY?

I require 50% (non-refundable) deposit to book your design project. I accept PayPal and all major credit cards. The remaining balance is due upon final approval of the design project by you, and before final files will be transferred to you (or before your website is transferred to your domain.)

Are there any other fees not included?

Squarespace hosting is an additional fee that you will pay directly through Squarespace upon the transfer of your site to you. They offer monthly or yearly plans. Squarespace pricing can be found here.

ARE REFUNDS AVAILABLE?

Due to the nature of custom design projects, refunds are not available. Your 50% deposit is non-refundable, and holds your booking date. Two rounds of revisions are included with each website design.  Additional revisions are billed at $50.00 per revision. Please make sure to look over your website carefully to make sure it is satisfactory. I ensure happy customers! I welcome all comments and feedback to ensure your design process is a smooth one.

How Long will it take to complete my website design?

One we receive the deposit, the content, and the images you want to include on your website, we begin the design process the next day.  It can take anywhere from 2-3 weeks to complete your design. If we have questions for you, please respond immediately as the longer it takes you to respond, the longer it will take to complete your website.

What if my content isn't ready on my scheduled design day?

You have two choices:
1) You can reschedule your Design Day
2) We can populate your site with placeholder text and imagery and I will teach you how to add them later

what if I want more than 5 pages?

Additional pages are charged at a rate of $225 per additional page.

What do you need before you can start working on my website?

Branding, Copy and Photography

will you also setup my domain name and email?

No, you will need to purchase your domain before the start of the project. You will also need to set up your email as well.